Crisis management and recovery
For RTOs, CRICOS and ELICOS providers, TAFEs and higher education institutions facing regulatory, operational or reputational crisis.
End-to-end recovery from audit, suspension, sanction or reputational crisis.
The problem
When your organisation faces a regulatory or operational crisis, we help you assess the situation, prioritise urgent actions and prepare a recovery plan. Our support can include evidence review, stakeholder communication and business continuity planning.
- 01
Discover
- Rapid assessment of the crisis, the regulator's position and the deadlines
- 02
Diagnose
- Detailed analysis of audit outcomes and regulator feedback
- Risk assessment and continuity framework tailored to the education sector
- 03
Deliver
- Strategic response to suspensions or conditions imposed by ASQA or TEQSA
- Rapid development of compliant policies, procedures and evidence
- Liaison with regulators to demonstrate rectification and improvement
- Crisis communication for students, staff and stakeholders
- 04
Embed
- Ongoing compliance monitoring
- Long-term brand restoration and reputation resilience planning
- Crisis leadership training and simulation workshops
Deliverables
- Crisis assessment and response plan
- Rectification plan and resubmissions
- Business continuity framework and scenarios
- Communication strategy
- Recovery pathway and monitoring
Indicative timeline
- Hours
Assessment
- Days
Response lodged
- Weeks to months
Recovery
Timeframes run from the date we hold everything needed to perform the work; regulator timeframes are the regulator's.
Our crisis services (6)
- Post-audit rectification support
- Registration suspension recovery
- Reputation management
- Business continuity planning
- Emergency response training
- Regulatory intervention support
Pricing
$185 per hour, plus GST.
Engaged at the casual hourly rate with a fixed scope agreed as soon as the situation is understood.
Casual consultation $185 per hour plus GST. Retainers from $1,750 per month plus GST. All prices in Australian dollars. GST is stated on every line.
Regulatory frameworks
CAQA is an independent consultancy. ASQA does not endorse or list consultants.
Case studies
Relevant case studies
RTO Registration Reinstatement Support
An RTO facing serious registration problems engaged CAQA to help rebuild its compliance position under close regulatory attention. The provider needed to restore confidence in its governance, systems, resources and evidence base.
Read the case studyRTOTeach-outplanned for a voluntary withdrawalRTO Voluntary Withdrawal and Teach-Out Planning
An RTO intending to close engaged CAQA for advice on withdrawing its registration in an orderly, compliant and student-first manner.
Read the case study“If you want to deal with absolutely the best professionals in the business, there is NO other option! Thank you guys for amazing work and ongoing support throughout. You are the best!”
Changing your compliance consultant?
Send us your current scope and the last audit report. We map what is done, what is open and what is at risk, and quote only the gap. Your evidence stays yours; our fee buys an outcome, not hours.
Ask for a switch reviewDiscuss your needs with a senior consultant.
Free, confidential, and answered within one business day.