Frequently Asked Questions

Who we are?

We are RTO compliance and regulatory consultants. Our consultants have been assisting the training organisations for over 20 years.

How are we different from other consultants?

Our track record is the evidence of how we are different from other consultants. We provide true, honest and right advice to all our clients. The people who have followed our advice have achieved 100% success in their RTO businesses and regulatory audits.

Where do you provide your consultancy services?

Our consultants are available to provide advice Australia wide and overseas. Contact us today and find out more about how we can help you.

Do I need to use a consultant?

No. You do not need to hire a consultancy to set up or operate an RTO, but hiring a good consultant would empower you to concentrate on managing the RTO, just like a good accountant or lawyer provides you support, so a good RTO consultant. Tell us how we can help you and your RTO.

What are your terms and conditions of sale?
  • Materials supplied are on a “one-off” upfront payment model. Once you purchase the training resources, you won’t have to pay other ongoing fees.
  • The licence agreement is unrestricted. Once purchased, you’re allowed to continually reproduce, edit, and use the material on an on-going basis.
  • Training and assessment materials are editable so your RTO can modify, amend, and adapt these resources as you see fit.
  • You may upload your training and assessment materials on your own Learning Management System (LMS) or send them out to students in any secure method.
  • You’re free to print your training materials for distribution to your students.
  • CAQA retains all intellectual property and related materials that are developed or produced. The title, copyright, intellectual property rights, and distribution rights of the CAQA training and assessment materials will remain with the resource developer.
  • These training and assessment resources were created for the use of education and /or training provider/personal.
  • CAQA does not provide the right to resell or use these resources for other organisations or personnel.
  • RTOs are expected to customise the documents and adapt the materials to suit business requirements and assessment models.
  • The RTO is responsible for ensuring that the training materials are contextualised and align with their Training and Assessment Strategy and other compliance documents.
  • The RTO is responsible for making sure their unit selection meets qualification or skillset packaging rules.
What rectification assistance do you provide?
  • The price of these training materials includes a rectification assistance guarantee that applies only if training and assessment materials supplied in the form provided by CAQA fail to comply with any regulatory requirements, you may reach out for rectification assistance for no charge.
  • This rectification assistance only applies to audits conducted by an official registered body such as ASQA.
  • Additional rectification assistance fees apply to training and assessment resources which have been found non-compliant after the original form has been modified.
  • You must submit the audit report to [brand] as proof that the resources were found non-compliant. We will not be able to assist you without the official audit report. Submit the required documents as soon as possible to give us sufficient time to complete the rectifications.
  • A minimum of 15 business days’ notice is required to resource and complete updates to assessment tools.
Where can I find more information about you and your services?

You can simply Google and find out hundreds of audit reports with successful outcomes associated with our RTO consultants. If you want to speak to someone, contact us today and we will provide you with the contact details of our clients to directly speak to them to know more about us and our values and services.

How can I contact you?

The best way to fill the contact form and send it to us. We will allocate the inquiry to a case officer and they will contact you to find out how we can help you to achieve a successful and sustainable training business.

Do you have more questions for us?

Use the contact us form and write as much information as possible for us to understand your matter and one of our consultants will approach you to find out how we can offer our quality services to you and your organisation.

Can I pre-order the resources?

Yes, you can pre-order the resources.

Simply visit the Pre-order collection on our store and place the order.

Please note that the pre-order individual units will be delivered three months after your payment has been received and pre-order qualifications will be delivered up to six months after your payment has been received.

Please contact us if you are unable to find the resources you are looking for. We are happy to provide you with the timeline and quote.

Are Learner Guides and Self Study Guides same?

No. The self Study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the learner guide.
We provide a comprehensive learner guide as a separate document.

What are the timeframes for delivery?
  • Once the order is confirmed, we will generate an invoice for the training resources requested.
  • After payment is made, it may take up to 1-2 business days for funds to clear to our account and finance to verify receipt of payment.
  • When payment is confirmed, we will confirm any remaining details required before delivery.
  • We will send you a copy of the license agreement to sign within 1-2 business days.
  • Once all required information and the signed license agreement has been received, we’ll process the order and typically deliver materials within 1-3 business days (exception is pre-order products). Please refer to our website for more details regarding pre-order delivery timeframes.
  • Your materials will be delivered in digital format via a secure document delivery service (Dropbox, Sharepoint or similar application)
  • We work on a “first-come, first-served” basis to be fair to all our clients. Orders go into the delivery queue once payment and licensing have been finalised, and all required information received.
  • Any delays to these steps by the client may result in longer delivery timeframes.

For any inquiries contact us


2/10 Lawn Court, Craigieburn,
VIC 3064.
Monday - Friday: 9 am - 5 pm