The challenge
An RTO facing serious registration problems engaged CAQA to help rebuild its compliance position under close regulatory attention. The provider needed to restore confidence in its governance, systems, resources and evidence base.
What we did
CAQA delivered an integrated support program. This included professional development, CEO-level training, guidance on the current standards, learning and assessment resources, LLN kits and compliance advice grounded in ISO systems and auditing experience. The focus was not only on preparing documents. CAQA worked with the provider to improve leadership understanding, staff capability, learner support, assessment resources and quality systems. CEO-level training helped leadership understand that RTO compliance is a governance responsibility, not merely an administrative function.