Policies, procedures and QMS
For providers whose policies are overdue for review, inconsistent or silent on what the Standards now require.
A policy framework and quality management system aligned to the Standards, ISO 9001:2015 and ISO 21001:2025.
The problem
Policies should describe how your organisation actually works. We help you develop and review policies, procedures and quality management documents, with clear responsibilities, approval arrangements and review dates.
- 01
Discover
- Meet to discuss your needs and assign a policy consultant
- Needs analysis: new documents, reviews and the framework itself
- 02
Diagnose
- Stakeholder consultation
- Policy hierarchy, development process, roles and approval authority
- 03
Deliver
- Draft, circulate and finalise policies, procedures and forms
- QMS aligned to ISO 9001:2015 and ISO 21001:2025 where wanted
- 04
Embed
- Communication and implementation
- Maintenance and review cycle
Deliverables
- Policy framework policy
- Policy and procedure suite with templates and review dates
- Forms and manuals
- QMS manual and process maps
- Implementation and review plan
Project stages
- Stage 1
Needs analysis
- Stage 2
Draft and consult
- Stage 3
Implement
We agree the project schedule with you before work begins. Regulatory deadlines and assessment times are set by the relevant regulator.
Policies the Standards and good governance expect (14)
- Access and equity
- Academic and non-academic grievances
- Code of conduct
- Child safety
- Social media
- Work health and safety
- Plagiarism and cheating
- Privacy and confidentiality
- Copyright
- Student refunds, including VET Student Loans refunds
- Facility usage
- Complaints, grievances and appeals
- Assessment extensions
- Authorised persons
Pricing
Fixed fee against an agreed scope.
Fixed fee against an agreed scope. Help with forms, policies and templates is included in every retainer.
Casual consultation $185 per hour plus GST. Retainers from $1,750 per month plus GST. All prices in Australian dollars. GST is stated on every line.
Regulatory frameworks
CAQA is an independent consultancy. ASQA does not endorse or list consultants.
Case studies
Relevant case studies
Governance Training for a New RTO Director
A director new to operating an RTO engaged CAQA for structured governance training before the RTO became fully operational. The director understood that early decisions would shape the provider’s compliance culture, risk profile and operational maturity.
Read the case studyHigher education and VETOnetrainer and assessor compliance framework across both sectorsHigher Education and VET Provider, Trainer and Assessor Compliance Framework
A dual-sector higher education and VET provider engaged CAQA to review the documentation it used to demonstrate trainer and assessor competency under the Standards for RTOs 2025. The provider had two personnel requirement matrix templates in use and wanted to know whether they were robust enough to withstand regulatory scrutiny.
Read the case study“The course was very well structured, efficiently conducted, and built using a blend of core and customised content that we had requested. Being new to running an RTO this has filled in all my gaps, ones I knew, and those I did not know I had. I found Sukh and Michelle incredibly knowledgeable, constantly providing real-life examples for us to learn from. It is an added benefit to have two people who remain as active consultants in the space bringing us the most recent examples to share in the learning. I would suggest any person new to leading an RTO invest in this training; I wish I had done this earlier. It will help you make more informed decisions as you get your RTO up and running.”
Changing your compliance consultant?
Send us your current scope and the last audit report. We map what is done, what is open and what is at risk, and quote only the gap. Your evidence stays yours; our fee buys an outcome, not hours.
Ask for a switch reviewDiscuss your needs with a senior consultant.
Free, confidential, and answered within one business day.