Internal audit and health check
For any provider that wants an honest picture before registration, renewal, an annual declaration or a monitoring visit.
Review your training operations, identify compliance gaps and agree on corrective actions.
The problem
An internal audit helps you identify gaps in your systems, records and training practices. We review the agreed areas of your operation and provide a report with practical actions for your team.
- 01
Discover
- Meet to scope your requirements and recommend a path
- One to two days of desk review of strategies, marketing and website before the audit
- 02
Diagnose
- Audit across the 12-point scope with qualified auditors
- Every issue advised in writing
- 03
Deliver
- Rectification plan with a suitable timetable
- Support writing and implementing quality policies and procedures
- 04
Embed
- Report and self-assurance calendar
- Resilience of systems, materials and practices tested against the audit
Deliverables
- Audit plan and scope
- Findings register
- Written report
- Rectification plan and timetable
- Policy and procedure recommendations
Project stages
- Stage 1
Desk review
- Stage 2
Audit
- Stage 3
Report and plan
We agree the project schedule with you before work begins. Regulatory deadlines and assessment times are set by the relevant regulator.
The 12-point audit scope (12)
- Compliance documentation: policies, procedures and handbooks
- Marketing and advertising
- Trainer, assessor and student files
- Training and assessment approaches
- LLN tests, student support and assessment resources
- Validation and quality assurance system
- Industry consultation and the improvements it led to
- Secure and accurate certification
- Pre-training assessment and student suitability
- Fair complaints handling
- Effective governance and administration
- Legal compliance with the Standards, the National Code and other legislation
Pricing
Fixed fee against an agreed scope.
Fixed fee against an agreed scope. Included once a year in the Complete Compliance Packages.
Casual consultation $185 per hour plus GST. Retainers from $1,750 per month plus GST. All prices in Australian dollars. GST is stated on every line.
Regulatory frameworks
CAQA is an independent consultancy. ASQA does not endorse or list consultants.
Case studies
Relevant case studies
Government Training Body, Website and Advertising Compliance Audit
A government-owned training organisation engaged CAQA to audit its public-facing website and course pages after migrating to a new website. The provider needed assurance that its advertising, course information, student-facing content and use of nationally recognised training references met regulatory expectations.
Read the case studyRTO100%quality assured outcome at re-registrationRe-Registration Mock Audit and Gap Analysis
An RTO preparing for re-registration engaged CAQA to test its readiness before the regulator’s assessment. The provider wanted to know whether its systems, documentation and evidence would withstand scrutiny under the Standards for RTOs 2025.
Read the case study“The facilitators are very knowledgeable and customised the training based on the needs of our organisation. Practical case study examples were shared throughout, which helped to contextualise our learnings. The training was delivered online with regular breaks, which helped to maintain focus and sustain concentration levels. I highly recommend the CEO Awareness training to any person who is responsible for a Registered Training Organisation.”
Questions
Frequently asked questions
What frameworks can you audit against?
The Standards for RTOs 2025, the VET Quality Framework, VRQA guidelines, the ESOS Act and National Code, VET Student Loans, Skills First and other state funding contracts, ISO 9001:2015, ELICOS, NEAS and ANMAC.
Changing your compliance consultant?
Send us your current scope and the last audit report. We map what is done, what is open and what is at risk, and quote only the gap. Your evidence stays yours; our fee buys an outcome, not hours.
Ask for a switch reviewDiscuss your needs with a senior consultant.
Free, confidential, and answered within one business day.