About CAQA Consultants

Our consultants are our family. Most of them have been with us for 3 years or more.

Compliance and Quality Assurance (CAQA) has a great team, individually specialised in different fields, working together to serve you better in an efficient way…

Let us learn more about them…

Anna Haranas

General Manager

Sukh Sandhu

Senior Principal Consultant

Raj Kiran

Operations and Finance Director

Michelle Newman

Senior Manager

Chanpreet Singh

CAQA and CAQA Resources Manager

Stuart Newman

Business Development Manager

Claudia Simeone

Recruitment Coordinator & Career Coach

Aman Plaha

IT Manager

Vijay Patel

Online Media Solutions Manager

Zahrah Rahim

Instructional Designer and Resource Writer

Julie Mahady

Instructional Designer and Resource Writer

Amit Sharma

Instructional Designer and Resource Writer

Rishabh Arora

Administration and Compliance Officer

Jasmeet Chahal

RPL Coordinator

Mandeep Kaur

Independent contractor and Instructional Designer

Abhilash Pratapwar

Instructional Designer and Resource Writer

Caitlin O’Connel

Instructional Designer and Resource Writer

Gourav Sharma

Instructional Designer and Resource Writer

Ashish Pathania

Instructional Designer and Resource Writer

Cathy Wong

Graphic Designer

Mark James

Instructional Designer and Resource Writer

Steve Sutherland-Tomey

Instructional Designer and Resource Writer

Ranu James

Instructional Designer and Resource Writer

Nicole Talarico

Instructional Designer and Resource Writer

Rukman Sangha

Coordinator CAQA Systems

Pia Pynnonen

Instructional Designer and Resource Writer

Dewan Gurung

Instructional Designer and Resource Writer

Siddhika Upreti

Instructional Designer and Resource Writer

No products in the cart.

Anna Haranas

General Manager

Anna has over 35 years of management experience in Education and Training, Early Childhood Education and Care, Hospitality, Retail Management and Allied Health Industries. During this time, she has had extensive experience in the management of RTO’s and Apprenticeship Services, participating in several Federal and State regulatory audits.

Anna, in her roles, has been responsible for planning, directing, leading and managing strategic and long-term goals. Her strengths include managing effective networks and forging strong relationships with clients. She also has strong skills in developing, directing and controlling strategic and operational frameworks and planning outcomes for organisations.

Anna has been involved in understanding and responding appropriately to emerging trends, expansion opportunities, competitive opportunities and threats, viability options and internal business process improvements.

Sukh Sandhu

Senior Principal Consultant

Sukh has been working in the VET and Higher Education Industry for over 20 years. In this time, he has held several roles with RTO’s including CEO roles for International Colleges and National Compliance and Quality Assurance Manager roles for several RTO’s, TAFE’s and Universities. Sukh has also worked for ASQA as a Business Systems Project Official.

Sukh has had extensive project management experience in risk management, compliance, administration and as a training consultant. He has extensive knowledge in government compliance standards and has participated in nearly one hundred audits across Australia and provided consultancy advice regarding ASQA/VRQA, TEQSA, ACPET, DET-HESG, VQF/Higher Education, ELICOS, NEAS, ANMAC, AHPRA, CRICOS, ESOS and ISO.

Sukh is a member of several independent professional organisations and government bodies including, ACPET, VELG, ACS, AITD, MARA, MIA, ISANA, APEX, IEEE, The Internet Society (Global Member), AISIP, IAMOT, ACM, OISV, APACALL, IWA, Eta Kappa Nu, EDSIG and several others.

Raj Kiran

Operations and Finance Director

Raj has over two decades of experience in both the Education and Training and Nursing Industries. She has worked as a lecturer for over 5 years teaching students in the Bachelor of Nursing.

Raj has gained invaluable clinical and management experience as a Registered Nurse working in Critical Care, ICU and in other clinical environments.

Raj’s experience has led her to write comprehensive training and assessment resources for several specialised areas including, First Aid, Nursing, Health Support Services, Hospital/Health services, Pharmacy Support, Health Administration, Ambulance Communications, Individual Support, Disability, Dementia, Mental Heal, Community Services and Occupational English Testing for RTO’s, TAFE’s and Universities.

Michelle Newman

Senior Manager

Michelle is a high achieving leader with over 20 years of experience working on audits, learning and assessment resources and compliance. She has worked as a facilitator, coach, lead assessor, as well as a learning and compliance manager. Michelle has developed and implemented systems and strategies, policies, quality assurance framework, and worked with various stakeholders to ensure organisational compliance against all the relevant legal requirements (including the VET Quality Framework, ESOS Act, and State Regulatory Authority Requirements).​

Michelle's specialities included developing and implementing training strategies, policy development and writing, quality assurance systems and protocols, managing Learning and Development teams, formalising processes and metrics for the training function, Learning Needs Analysis, managing Instructional Design Teams, managing Instructional Design Projects, Curriculum Design and Instructional Design.

Chanpreet Singh

CAQA and CAQA Resources Manager

Chanpreet has a wealth of knowledge and experience, specialising in instructional design, policy development and report writing, training packages and the development of learning materials.​

Chanpreet has completed a Bachelor of Computer Applications, a Master of Business Administration and a Master of Professional Accounting.

Chanpreet possesses design skills for developing online/e-learning and instructor-led learning programs and creating SCORM compliant learning packages using rapid authoring tools.

Stuart Newman

Business Development Manager

Stuart has over 30 years of front line Customer Service experience, including 20 as a Senior Manager for many well known Entertainment Venues in Melbourne along with Big Box Retail.

Stuart is experienced in leading large teams of people and building teams to lead businesses to success. He is currently working as the Business Development Manager for Career Calling International.

Claudia Simeone

Recruitment Coordinator & Career Coach

Claudia is a dedicated Recruitment Coordinator and Career Coach, whose goal is to assist job seekers in finding the right career path for them. Claudia has spent 13 years within the Training, Recruitment and Employment Services industry and has completed the Diploma of Counselling and Communication.

Her extensive knowledge and experience in the area of employment and training have enabled her to gain the skills required to assist job seekers in overcoming barriers to employment and guiding them to achieve their goals.

Specialising in the VET sector has enabled her to be successful in helping job seekers find the most suitable course of study to then increase their chances of finding employment in their chosen field. She has built relationships with local training providers, employers, employment service providers and community organisations and continues to work with them in keeping up to date with her industry knowledge and as referral services that can help with the career development of the job seeker.

Claudia has a strong passion for Education and Recruitment and continues to provide exceptional customer service to her clients without compromising quality.

Claudia offers the following services

Aman Plaha

IT Manager

Aman has over 15 years of experience in the Training and Education, Information Technology, Networking and Client Support industries. He has also worked as an FM Engineer and managed several projects.​

Aman has a strong understanding of the needs of the VET sector and his strengths lie in balancing specialisation and cross-functional expertise, arbitration of risk, embracing analytics and enterprise architecture.

Aman has completed a Graduate Diploma in Computer Hardware and Networking and a Diploma in Software Development and Maintenance.

Vijay Patel

Online Media Solutions Manager

Vijay is a highly experienced IT Projects Manager specialising in website designing and development and digital designing consultancy. He has a broad sector experience and brings a strong strategic and commercial focus to the leadership of IT functions, ensuring that IT is transformed into a value enabling function.​

Vijay has delivered a high range of business solutions architecture approaches and operation to end product deliverables within complex national and multi-national organisations. Vijay has completed a Bachelor of Science with a major in Computer Science and a Master of Computer Application.

Zahrah Rahim

Instructional Designer and Resource Writer

Zahrah is currently studying a Bachelor of Law and Psychology. Her passion for these areas has led her to the Education and Training Industry. Here Zahrah is using her studies to design and write materials that encourage students to continue on their learning path.

Zahrah’s background has helped her to develop her skills in compliance and she is proficient in assisting with compliance, writing policy and processes.

Julie Mahady

Instructional Designer and Resource Writer

Julie has been in the Education Industry for over 15 years. In this time, she has held several roles with RTO’s and has a strong background in RTO administration, the use of Student Management Systems and Student Services.

Julie’s experience has led her to become a resource writer and using her extensive RTO background to develop learning materials in ELICOS and EAL. Her passion for helping students become their best has led her to create materials that encourage students to develop their skills and be able to further continue their studies.

Amit Sharma

Instructional Designer and Resource Writer

Amit has completed a Bachelor and Post Graduate Diploma of Computer Applications, as well a Master of Technology (Enterprise Systems). He has industry experience involving SAP/HANA and is proficient in programming languages such as C, C++ and Java.

Amit’s experience has led him to work in imparting his extensive knowledge and experience by writing training and assessment resources to extend the learning of other students. His experience has given him the skills to write resources that are relevant and engaging to develop the skills of other students.

Rishabh Arora

Administration and Compliance Officer

Rishabh has recently joined Career Calling International as an Administration and Compliance officer. He possesses sound knowledge of resource writing and RTO administration.

Rishabh provides support to CAQA and CAQA Resources Senior Manager and the CAQA and CAQA Resources Manager.

Rishabh has a breadth of expertise developed through extensive relevant experience and application and performs work assignments guided by policy, precedents, professional standards and expertise.

Jasmeet Chahal

RPL Coordinator

Jasmeet has several years of experience in developing and designing RPL kits. She has developed RPL kits for over 100 qualifications.

Jasmeet has been in the Education and Training Industry for the last 15 years. She is a creative and highly skilled Learning and Development professional, specialising in Instructional Design. Her passion and expertise is in the design and development of visually engaging and interactive learning programs and ensuring memorable learning experiences that achieve maximum retention of knowledge.

Jasmeet has designed a number of training programs and has an innate ability to successfully translate technical material into a format which is easily relatable to learners. Her specialties included curriculum development, academic development, academic literacy, lifelong learning, recognition of prior learning, academic staff development and work-integrated learning.

Mandeep Kaur

Independent contractor and Instructional Designer

Mandeep Kaur is experienced and a motivated professional with high level of understanding and demonstrated experience within education, banking and securities exchange sectors.

More than 10 years of experience in training, financial market and customer service development has meant that I am an accomplished accounts administrator and totally cognisant of the myriad of compliance issues that now faces the finance industry. Possessing exceptional organisational and attention to detail skills means that I take ownership of the tasks that I am set which allows me to work independently with little to no supervision.

Being one to enjoy a challenge I can meet, and exceed, most targets that have been set for me. Having the ability to accept responsibility my leadership qualities have often been cause for positive comment from my peers and immediate management. I see myself as honest, reliable and professional, also ambitious and eager to learn.

Abhilash Pratapwar

Instructional Designer and Resource Writer

Abhilash has completed his studies as a Business Analyst. He has completed a Diploma of Computer Engineering and a Bachelor’s in Computer Science. This led home to completing a Master of Business Information Management and Systems and several Certifications in Business Intelligence and Analytics, Tableau and SAP/HANA.

Abhilash has extensive experience working as a business intelligence data analyst and this knowledge has given him the skill sets required to write resources that are invaluable in his area of expertise providing insight to the world of business in many areas.

Caitlin O'Connel

Instructional Designer and Resource Writer

Caitlin has worked for more than 20 years in the community services, children's services and education sector and has extensive experience in these areas. She has managed Outside School Hours Services, delivered training and assessment for Early Childhood Education and Care and Outside School Hours Care and written programs and training materials in these areas.

Caitlin also has experience in quality and compliance assessment and support for Early Childhood Education and Care services and Outside School Hours Care services. She has been involved in the management of government grants and delivery of services for children and young people in the Out of Home Care, the development and delivery of National Quality Framework training and support for Early Childhood Education and Care services and Outside School Hours Care services.

Caitlin has her DIploma of Community Services and Children's Services and is curretnly studying a Bachelor of Psychology.

Gourav Sharma

Instructional Designer and Resource Writer

With over 10 years of industry experience, Gourav has worked in a variety of successful commercial establishments holding positions such as head chef, sous chef and chef de partie. On multiple occasions Gourav has been a part of projects to set up new restaurants.

Gourav has been a Hospitality Trainer for over 5 years across different Hospitality training providers.

Gourav also gained experience within Retail operations working as a Department Manager in an ASX listed supermarket chain. He is an accredited trainer for Hospitality, Food Safety, Food Safety Supervisor and holds Certificate III in Commercial Cookery, Advanced Diploma in Hospitality, Bachelor of Business (Hospitality Operations), Certificate III in Retail Operations and Certificate IV in Training and Assessment.

Ashish Pathania

Instructional Designer and Resource Writer

Profile coming soon...

Cathy Wong

Graphic Designer

Cathy has more than 5 years of experience in the design industry and has recently joined Career Calling International as a graphic designer for CAQA. She has a fine eye for detail and is highly skilled in software programs such as Adobe Photoshop, Indesign and Illustrator.

Cathy specialises in designing learner guides and web graphics. She has a passion in creating visually engaging content, as well as the focus in delivering designs that are well suited to context.

Mark James

Instructional Designer and Resource Writer

Mark has over 20 years of experience working within the VET sector as an Instructional Designer, RTO Manager, lead quality Auditor (ISO9001, 14001 and with the various Education standards). Mark has established a number of RTO's and assisted with setting up quality and compliance management systems in national and international organisations. Mark is an accredited facilitator of team and leadership programs and profiles. Mark has been training and developing the next generation of Education Managers, Trainers and Assessors, having facilitated the Certificate IV in Training and Assessment since 1998 and the Diploma of Training and assessment since 2006.

Marks specialties include developing training and assessment resources (Including eLearning and video editing) and facilitating Team and Leadership development programs. Mark has also managed the implementation of a number of Learning Management Systems and been a power user for many leading LMS's.

Mark is currently working on developing the assessments for the Automotive Training Package.

Steve Sutherland-Tomey

Instructional Designer and Resource Writer

Steve has been working in the Automotive Industry for over 40 years. In this time he has worked with both British Leyland (UK) and Nissan Motor Company (Aus), has been contracted with Ford Motor Company (Aus). During his time in the Industry, he has worked extensively with over 200 Automotive Dealers across Australia, New Zealand and South East Asia.

He has been operating a Training and Consulting service for Automotive Dealers for the past 15 years and is highly conversant in all aspects of the Automotive Retail Industry specialising in the Customer Experience and the operational processes.

Ranu James

Instructional Designer and Resource Writer

Ranu has lived and worked in the Northern Territory, Victoria and Queensland and has over 28 years experience as an Early Childhood Professional working directly with Educators, children and families in many roles from music and preschool teaching to managing,regulating, TAFE teaching, inclusion support, early childhood consultancy and resource development in particular in the space of sharing cultural knowledge and cultural awareness.

Ranu has extensive experience working with Early Childhood Educators throughout the remote Aboriginal communities of the Northern Territory and more recently in Brisbane and Sunshine Coast. Ranu has strengths in professional and creative writing skills in particularly in the development of accessible and culturally relevant Early Childhood Resources including the Remote Indigenous Professional Development Package for the Early Years Learning Framework for Australia. Ranu is deeply passionate about culture and the right of all people to practice, develop and maintain connections to culture.

Nicole Talarico

Instructional Designer and Resource Writer

Nicole specialises in all areas of relevance to the field of early childhood, from her active involvement in the sector for over 20 years.

She has worked in many roles in the early childhood sector, inclusive of local government children’s services teams, & managed a childcare field officer team before becoming an early childhood consultant and trainer at Gowrie Victoria.

Nicole is personable, knowledgeable & specialises in exceeding service delivery; helping teams to create & maintain a positive workplace culture & community engagement. She is a valued & respected member of many sector network groups & has a prominent presence on social media & virtual communication platforms.

Her coaching strategies have been outlined in a range of early childhood sector publications with particular reference to educational leadership, managing teams to value ethical decision making in curriculums, child safe environments and child protection responsibilities, environmental education & sustainability.

Nicole delivers presentations at conferences nationwide & is often a key presenter in professional learning calendars & local government professional development programs.

Rukman Sangha

Coordinator CAQA Systems

Rukman has been working in the Information Technology Industry for more than 3 years. In this time, he has developed specific industry skills and has completed a Diploma in Information Technology.

Rukman has been training in the IT and Automotive Industries for several years and has also been developing resources in these areas. He has a strong work ethic and takes pride in the resources he develops using his experience in industry and training.

Pia Pynnonen

Instructional Designer and Resource Writer

 

Pia has been in the Education and Training sector for over 15 years

She has had a variety of experience in all aspects of Early Childhood and Adult Training. From working within early childhood settings, training and assessing and ensuring regulatory compliance for RTO's.

She has developed a number of resources and learning materials for the early childhood sector and participated in consultation and validation of resources as well.

Dewan Gurung

Instructional Designer and Resource Writer

Dewan has completed Bachelor of Science in Computing and recently completed a Masters of Information Technology specialising in Computer Networking and Network Security.

Dewan’s broad understanding in IT through the years has enabled him to impart his knowledge to write resources for CAQA.

Siddhika Upreti

Instructional Designer and Resource Writer

Siddhika has a Masters in Information Technology and a Bachelor in Computer application. She is a qualified professional with a sound knowledge of different programming languages and business intelligence tools including Power BI, Tableau, and SQL.

She also has experience working with a various data, preparing dashboards which help businesses make decisions and business re-engineering. Siddhika is moving into her PHD studies which will enable her to continue developing valuable resources to Career Calling.