A Guide to Quality Assurance in Marketing for Registered Training Organisations

A Guide to Quality Assurance in Marketing for Registered Training Organisations

Registered Training organisations are a cornerstone of Australia's vocational education and training sector. Recognised by the Australian government, RTOs are authorised to deliver nationally accredited training and qualifications, playing a pivotal role in the development of a skilled workforce. In a competitive educational landscape, marketing emerges as a critical function for RTOs, essential not only for attracting and retaining students but also for maintaining the organisations' viability and growth.

Marketing for RTOs transcends mere promotion; it is about building relationships, trust, and a reputation for quality education. Quality Assurance in marketing is therefore paramount. It involves a systematic process to ensure that all marketing activities adhere to set standards, providing transparency and accuracy which protect the interests of the RTO and its potential students.


Current Marketing Practices of RTOs

The current marketing landscape for RTOs is both diverse and sophisticated, employing a mix of traditional and innovative strategies to engage with prospective students and stakeholders. The use of education and migration agents represents a strategic approach to tap into the international student market, providing support and guidance through educational pathways and complex visa processes.

In the digital realm, RTOs are increasingly turning to third-party websites and external marketing professionals to expand their reach. Educational forums, course comparison sites, and specialised marketing agencies offer RTOs enhanced exposure and the ability to target specific student demographics more effectively.

Networking through participation in conferences and industry-specific events offers a dual benefit of staying abreast with the latest educational trends and connecting with potential students, educators, and industry partners.

Social and cultural events represent a unique opportunity for RTOs to integrate into the fabric of the communities they serve, aligning their brand with local values and interests, thereby fostering a sense of familiarity and trust.

Content marketing, through articles, blogs, and whitepapers, serves to establish RTOs as thought leaders in the vocational education space, while SEO and SEM strategies ensure that their digital content reaches the intended audience.

Email marketing remains a staple for personalised communication, and referral programs harness the power of word-of-mouth recommendations. Meanwhile, virtual tours and online events cater to the tech-savvy and geographically dispersed audience.

Collaborations with influencers, traditional advertising, and the use of CRM tools illustrate a blend of new-age and conventional marketing methods. These approaches, together with scholarship programs, alumni networks, and local community engagement, create a comprehensive marketing ecosystem that serves to elevate the RTO’s profile, enhance engagement, and ultimately drive enrollment.

Each of these strategies, particularly when integrated and aligned with the RTO’s core values and mission, can significantly contribute to the organisation’s perceived value and success in a competitive educational landscape.


Standards and Regulations

Standards and regulations are critical for maintaining the integrity of marketing practices within RTOs. These standards are set forth to ensure that RTOs conduct their marketing activities with truthfulness, transparency, and ethical consideration, primarily governed by the Australian Skills Quality Authority (ASQA) and underpinned by the Australian Qualifications Framework (AQF).


Clause 4.1 of the Standards for RTOs


Clause 4.1 is central to RTO marketing, mandating that all information must be factual and accurately represent the services and training products offered. It specifies several requirements:

Accurate representation of services and training products on the scope of registration.

Inclusion of the RTO code in marketing materials.

Consent requirement for referencing any third party in marketing materials.

Appropriate use of the Nationally Recognised Training (NRT) logo in accordance with its conditions of use.

Transparency about third-party recruitment or delivery of training and assessment on the RTO’s behalf.

Clear distinction between nationally recognised training and other forms of training or assessment.

Accurate advertisement of training products, especially in relation to licensing or regulatory outcomes and financial support arrangements.

Avoidance of guarantees of student completion, employment outcomes, or training completion in a manner not compliant with the Standards.


Responsibility of RTOs

RTOs must ensure the accuracy and integrity of their marketing, irrespective of the medium or who conducts the marketing activities. They must comply with all relevant consumer protection laws in any jurisdiction where they operate. Moreover, RTOs are obligated to honor commitments made in their marketing materials and can only promote training that is currently within their scope of registration.


Third-Party Marketing

When RTOs engage with third parties for marketing:

The RTO must be clearly identified as the provider, and not the third party.

The RTO must ensure the third party does not advertise in its own name unless also an RTO with the relevant course on its scope.

The marketing must clearly indicate if a third party is involved in recruitment or training delivery on the RTO's behalf.

The RTO code and the RTO’s name must be included in all marketing materials.


Use of the NRT Logo

The NRT logo is a recognised mark indicating nationally recognised training. RTOs must use this logo strictly in accordance with the conditions of use. Any non-nationally recognised training must be clearly distinguished from nationally recognised programs in marketing materials.


Compliance and Evidence

RTOs should maintain robust processes for monitoring and reviewing marketing and recruitment materials to ensure compliance. This includes retaining copies of all marketing materials, maintaining proper records, and having clear, documented third-party agreements.


ASQA's Role in Reviewing Marketing Practices

ASQA reviews RTO marketing as part of audits, application considerations, complaint investigations, and regular data-gathering processes. ASQA's scrutiny may involve internet searches beyond the RTO's website, social media reviews, and reviewing feedback from students and third parties.


Adherence to Clause 4.1

For an RTO to demonstrate compliance, it should show systematic review practices of all marketing materials, have a responsible staff member overseeing marketing accuracy, and keep records of actions taken in response to feedback. If referencing another party, evidence of their consent should be retained.

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