Our assessment resources contain everything you need to begin assessing your learners.

Our assessment resources include:

• Assessment Pack (Student)
• Trainer Assessment Pack (Marking Guide)
• Mapping for each unit of competency
• Assessment Record Tools

Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted:

• Industry consultation
• Robust validations
• Assessment of best practice holistic delivery

We provide all documents to you in Microsoft Word format, so you can easily customise them as required. Our assessment resources can be used for an unlimited number of students within your RTO. Don't forget about our QUALITY ASSURANCE GUARANTEE!

Core units
BSBINS301	Develop and use information literacy skills
BSBOPS304	Deliver and monitor a service to customers
BSBTEC201	Use business software applications
BSBWHS311	Assist with maintaining workplace safety
BSBXTW301	Work in a team
CUAIND202	Develop and apply knowledge of information and cultural services organisations
Elective units
BSBINS203	Assist with circulation services
BSBINS306	Provide multimedia support
BSBINS307	Retrieve information from records
BSBOPS305	Process customer complaints
BSBOPS306	Record stakeholder interactions
BSBXCM301	Engage in workplace communication

• This qualification will include the pre-selected units as listed above.
• Upon request, we can develop additional elective units that are not currently listed.
• If you wish to make any elective changes, kindly reach out to us at info@caqa.com.au before placing your order.
• Please note that any elective changes involving units that are currently unavailable may result in additional charges to cover development costs.
• Please note that the quantity of units delivered will correspond to the number of units included in the training product on training.gov.au