Our assessment resources contain everything you need to begin assessing your learners.

Our assessment resources include:

• Assessment Pack (Student)
• Trainer Assessment Pack (Marking Guide)
• Mapping for each unit of competency
• Assessment Record Tools

Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted:

• Industry consultation
• Robust validations
• Assessment of best practice holistic delivery

We provide all documents to you in Microsoft Word format, so you can easily customise them as required. Our assessment resources can be used for an unlimited number of students within your RTO. Don't forget about our QUALITY ASSURANCE GUARANTEE!

Core units
FNSCRD401	Assess credit applications
FNSCRD402	Establish and maintain appropriate security
FNSCRD403	Manage and recover bad and doubtful debts
FNSCRD404	Utilise the legal process to recover outstanding debt
FNSCRD405	Manage overdue customer accounts
FNSCUS402	Resolve disputes
FNSINC411	Conduct work according to professional practices in the financial services industry
FNSORG411	Conduct individual work within a compliance framework
FNSRSK411	Apply risk management strategies to own work
Elective units
BSBCUE203	Conduct customer engagement
BSBCMM301	Process customer complaints
BSBCNV506	Establish and manage a trust account

• This qualification will include the pre-selected units as listed above.
• Upon request, we can develop additional elective units that are not currently listed.
• If you wish to make any elective changes, kindly reach out to us at info@caqa.com.au before placing your order.
• Please note that any elective changes involving units that are currently unavailable may result in additional charges to cover development costs.
• Please note that the quantity of units delivered will correspond to the number of units included in the training product on training.gov.au

For delivery timeframes on Pre-Order units and qualifications, please contact us at info@caqa.com.au or call us on 1800 266 160.